Tire Ninja FAQ Questions
You've got questions, we have answers. Below is a list of the most common questions from our customers. If we don't have your answer below, feel free to call us at: 1(626) 443–5464.
ARE THE TIRES FOR SALE NEW OR USED?
We only sell new tires.
DO THE PRICES LISTED INCLUDE INSTALLATION?
The price does not include installation, mounting and balancing.
DO YOU PROVIDE A WARRANTY ON YOUR TIRES?
Any warranties are provided by the manufacturer of the tires. We only provide 90 days return policy for un-used and un-mounted tires.
IS IT SAFE TO USE MY CREDIT CARD?
Yes our site meets and goes beyond all security standards. The site is secured by an SSL Certification with 256-bit encryption.
DO I NEED TO REGISTER MY TIRES?
We do all tire registration for all our customers. In order to assure that all of our customers get notified in case of a tire recall, we register your tires with the Department of Transportation (DOT) for you. Your name and your address are passed on to the DOT and protected by Federal Law. Your information will never be used in any way other than in the unlikely event of a tire safety recall.
DOES THE TIRE HAVE OUTLINE WHITE LETTERS (OWL) OR DOES IT HAVE A WHITEWALL (WW)?
We guarantee that if the representing photo shows the outline white letters (OWL) or the whitewall (WW) then the tire will have the OWL or WW. If the listing shows black wall photos then the tires do not have OWL or WW.
ARE THE PHOTOS IN THE LISTING OF THE ACTUAL TIRES I WILL RECEIVE?
Pictures shown are stock photos and are not of the actual tire. Pictures represents brand and model of the tire listed for sale.
DO YOU ACCEPT OFFERS?
We do not accept offers. The current sale price is final.
CAN SHIPPING CHARGES BE REDUCED OR DISCOUNTED?
We offer free shipping to all US states.
CAN I USE MY OWN SHIPPING CARRIER ACCOUNT?
Unfortunately, we cannot allow customers to use their own shipping carrier accounts.
CAN I PICK UP THE TIRES FROM YOUR LOCAL WAREHOUSE IN EL Monte, CA?
Yes, we offer local pick up at our El Monte CA, warehouse. Please note that any and all online orders or phone orders only will be shipped so please contact us at 1-626-443-5464 so we can set the tire(s) aside for you for the same day hold.
DO YOU OFFER DISCOUNTED PRICES FOR LOCAL PICKUPS?
The price for pick up is the same as when purchased online, as we offer free FedEx shipping. Often we have additional promotions for local pick up. Please check our deals page for any current promotions
IS THE PRICE LISTED PER TIRE OR FOR ALL THE TIRES IN THE LISTING?
The price is listed per tire. We do our best to show you the total price based on the number of tires you select to add to your cart.
HOW LONG DOES IT TAKE FOR SHIPPING DELIVERY?
If an order is placed before 12pm EST on a business day we ship the order the same day. If it is placed after 12pm EST or over the weekend, we will ship the order out the following business day. Depending in which state you are located in the US FedEx will take 1-6 business days to deliver the tires to you from our El Monte, CA location. For a more specific tire frame contact us via e-mail info@tireninja.com or telephone 1-626-443-5464.
HOW OLD IS THE TIRE/TIRE SERVICE LIFE?
All of our listings have the year of manufacture noted in them. The manufacture year of the tire is specified in each product description. By making a purchase, the buyer agrees to receive the tire with the age stated in the listing. We do not accept returns based on the age of the tires.
DO YOU SELL FULL SETS OF 4 MATCHED TIRES?
Please see each individual product. We do have limited supply of certain models in certain sizes. Available quantity is displayed for every product.
DO YOU SELL RIMS/WHEELS?
No. We focus of all our attention of providing the highest quality tires only.
DO YOU OFFER COUPON CODES ON YOUR WEBSITE?
Occasionally, we offer coupon codes that can be viewed on the website homepage. If there is no coupon code, then we do not currently offer a coupon. You can view all of our active coupons and sales on our website homepage.
DO YOU OFFER MILITARY DISCOUNT ON YOUR WEBSITE?
Yes, we offer a military discount on our website. We offer a 5 (five) percent discount on the items purchased for past and present members of the US military. This discount cannot be matched with other discounts and promotions. If you are interested in receiving the military discount please send your military ID to our e-mail address : info@tireninja.com and our Customer Service team will get you taken care of. Thank you for your service.
DO YOU CARRY TIRES FOR ALL TYPES OF VEHICLES?
We primarily carry all 4 wheelers tires including passenger car, SUV, light truck and trailer tires. However we are continuously expanding our inventory, which may include golf carts, four wheelers, off road trucks, lawn mowers, and commercial and industrial application tires. At the moment we do not offer doughnut tires, small spars, and other non-standard vehicle tires.
WHAT IS THE DIFFERENCE BETWEEN RADIAL AND BIAS PLY TIRES?
The main difference is that Radial tires’ steel belts allow the sidewall and the tread to function as individual features, meaning the sidewall can flex without affecting the footprint. Because the plies in bias-ply tires run from sidewall to sidewall, the sidewall is very stiff, and any flexing of the sidewall is reflected in the tires’ footprint. Bias-ply tires can also overheat more easily due to the layers of rubber plies, whereas the steel belts in radial tires help to dissipate heat better.
DO YOU OFFER EXPEDITED SHIPPING AND WHAT WOULD THE PRICE BE?
Tires are heavy object and their shipping cost reflects that. While we do offer the option of expedited shipping, we usually do not recommend it. We can only use FedEx to get our tires shipped, and this carrier charges about $200 per tire to expedite the shipping depending on the weight of the tire and your location.
DOES FEDEX NEED ME TO BE AT HOME TO DELIVER THE ORDER?
You do not need to be at home when FedEx delivers. If the FedEx driver deems your neighbourhood safe enough, they will leave your order by your front door.
IS THERE A SIGNATURE REQUIREMENT ON MY ORDER?
The orders do not get an automatic signature requirement. If you wish for your shipment to have a signature requirement upon delivery please contact our Customer Service via e-mail info@tireninja.com or telephone 1-626-443-5464.WILL THIS TIRE FIT MY VEHICLE?
WILL THIS TIRE FIT MY VEHICLE?
Our website offers a Search by Vehicle option, but these programs are only capable of showing the Original Equipment Size of a certain vehicle and the result might not be accurate. The safest method is to check the size of your current tires, located on the tire’s sidewall. Priority Tire Outlet does not take responsibility in regards to the return shipping in the case of the wrong size being ordered, even if the Search by Vehicle option is used.
WHERE CAN I GET THESE TIRES MOUNTED?
You can take the tires to any of your local installers and have them mounted there. Unfortunately, at the moment we do not offer any partnerships with installers.
HOW OFTEN DO YOU RECEIVE NEW TIRES/UPDATE YOUR INVENTORY?
We receive new tires on a daily basis and we keep the website up to date. Everything we currently have in stock is listed on our website.
CAN I BE NOTIFIED WHEN YOU RECEIVE A SPECIFIC TIRE IN STOCK?
Unfortunately, at the moment, we do not have a notification system set up on our website. However, we receive tires on a daily basis and we would advise you to check back often on our website.
DO YOU SELL RETREADED/BLEMISHED/DEFECTED TIRES?
We do not sell tires that have been damaged in any way. We do not sell retreaded tires, nor ones with manufacturing or cosmetic blemishes
CAN I BUY ROAD HAZARD WARRANTY ON YOUR TIRES?
At the moment we do not offer a road hazard warranty.
DO YOU OFFER A REBATE?
We do not offer a rebate.
WHAT ARE RUN FLAT TIRES?
Run flat tires are tires that are made with a sturdier construction. In case of air pressure loss, they are able to withstand the weight of the vehicle and be driven on for 50 miles up to the speed of 50 mph. These tires are usually made for vehicles without space for spare tires.
CAN I USE RUN FLAT WITH REGULAR TIRES?
Unfortunately, no. Run flat tires are made with a heavier construction that enables them to support the vehicle in case of air pressure loss. This construction is different from the structure of non-run flat tires. If they were to be used together on the same vehicle, they would cause the vehicle to not be as responsive, making it unpredictable.
WHAT DOES THE 'LOAD AND SPEED' RATING MEAN?
The load and speed ratings note how much weight and what speeds the tire can handle. In other words, they note the tire’s maximum load carrying and driving capability. Is it not recommended to surpass the tire’s load and speed capacity? For more information please write us your enquiry on email: info@tireninja.com.